I’m currently doing the one book/mth-thing.
I read “Talk Less, Say More” by Connie Dieken, a communications guru.
Here’s the summary of her key points, to help me retain the lessons learnt:
The game of communicating comes down to three simple blocks: “connecting, conveying, and convincing”
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CONNECTING:
1) Stay in the moment:
– pay attention to the people who are with you in the moment
2) Frontload:
– be more direct; reduce the clutter and drive your point home; choose their preferred method of communication; defuse defensiveness
3) Goldilocks candor:
– don’t demoralize; don’t sugarcoat; create a candid culture
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CONVEYING:
1) The eyes trump the ears
– Show contrast
2) Talk in triplets:
– Preload three choices; desired choice first (second most desired choice last)
3) Tell stories:
– Stories that feature a positive future; think simple and spry; delivery with planned spontaneity
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CONVINCING:
1)Sound decisive
– stop tagging and hedging; voice your opinions with sincereity
2)Transfer of ownership
– use peer power (testimonial); review your reasoning (intent); let it flow(reach out encouragement; respond; reinforce urgency; use thoughtful gestures)
3) Adjust your energy
– add warmth to your voice; add energy to your face; powerful body language
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CONCLUSION:
Convey with portion control to create clarity, not confusion
Convince them to personally commit and take a specific action